Humana is here to help Florida enrollees learn more about their expanded Medicaid benefits. Let us help you on your way to good health.


Washington Consumer Health Privacy Policy

California Consumer Privacy Act (CCPA) Opt-Out Icon

stethoscope

Attention Deficit Hyperactivity Disorder (ADHD)

compass

View plan info and stay up-to-date on MyHumana.

Complete activities. Earn Points. Reward yourself.

Order, refill and track prescriptions online or with the app.

Extra programs and services

Take advantage of the extras you get as a Humana Healthy Horizons in Florida member with managed medical assistance (MMA) coverage, including:

<ul>
 <li>Emotional and physical support to the laboring mother and her family </li>
 <li>4 prenatal visits </li>
 <li>4 postpartum visits </li>
 <li>1 visit for delivery assistance per pregnancy</li>
 </ul>
 
 <a href="/medicaid/florida-medicaid/member-support/humanabeginnings">Learn more about our Moms First program for our pregnant and new moms</a>&nbsp;

<ul>
 <li>Up to $500 per lifetime for members ages 17 and older in a skilled nursing facility (SNF) or private duty nursing (PDN) setting, and their parent is obtaining guardianship to protect individuals unable to care for their own well-being</li>
 <li>If your child receives Private Duty Nursing (PDN) services, you can report missed nurse visits. If your child’s nurse does not arrive at the scheduled time, please call the toll-free number 24 hours per day, 365 days per year, including holidays and weekends 800-530-1446. The on-call coordinator will notify your Care Manager and work with you and your home health agency to find a resolution within 24 hours of reporting the missed visit. 
 
 To report missed visits please contact us by either email or phone. This email and telephone will be available 24 hours per day, 365 days per year: 
 
 <ul>
 <li>During the hours of Monday-Friday 8:00AM-5:00PM, please call your Care Manager or 800-530-1446.</li>
 <li>After hours, on weekends, or on holidays, please call our new toll-free number 800-530-1446.</li>
 <li>You may email <a href="mailto:HumanaFLMedicaidPEDPDN@Humana.com" class="adj-link-standalone">HumanaFLMedicaidPEDPDN@Humana.com</a> to report the missed PDN missed visits.</li>
 </ul>
 
 When you email or leave a message, please include the following information about yourself (or our member, if someone is reporting an issue on behalf of our member): 
 
 <ul>
 <li>First and last name</li>
 <li>Date of birth</li>
 <li>Humana Member ID or Medicaid ID, if available</li>
 <li>How to get back to you (for example, best contact phone number, email address)</li>
 <li>Date &amp; time of PDN missed visit &amp; reason for missed visit</li>
 </ul>
 </li>
 </ul>
 
 Care manager approval required

One box of 10 shelf-stable meals prior to a hurricane or other disaster twice annually
 
 
 Call Member Services at 800-477-6931 (TTY: 711), Monday – Friday, from 8 a.m. – 8 p.m., Eastern time for more information. 
 
 Administrative approval required

1 box of 10 meals per discharge as approved by Care Manager
 
 
 No limit on the number of meals per year

Up to $25 per household per month purchase over-the-counter (OTC) drugs and supplies from the Centerwell Pharmacy. 
 
Unused amounts do not carry over to the next month.
<a data-ispdf="false" data-iscta="false" href="/medicaid/florida-medicaid/coverage/pharmacy.html">Visit our Pharmacy webpage for more information</a>

<ul>
<li>Rental of hospital-grade breast pump: 1 per year 
Prior authorization required</li>
<li>Rental of regular breast pump: 1 every 2 years</li>
<li>14 prenatal visits (during low-risk pregnancy)</li>
<li>18 prenatal visits (during high-risk pregnancy)</li>
<li>3 postpartum visits within 90 days after delivery</li>
</ul>
<a data-ispdf="false" data-iscta="false" href="/medicaid/florida-medicaid/member-support/humanabeginnings.html">Learn more about our program for pregnant members and new moms</a>

A flu/pandemic prevention kit that includes: 
 
 <ul>
 <li>10 3-ply face masks</li>
 <li>Hand sanitizer</li>
 <li>Oral digital thermometer</li>
 </ul>
 
 Available to first 1,000 Humana Healthy Horizons in Florida members (18 and older) who get a flu vaccine 
 
 We will send kits to qualifying members 
 
 Care Manager approval required

Through the Federal Lifeline Program, households may be eligible for 1 smartphone with monthly minutes, text and data. 
 
Members who are under 18 will need a parent or guardian to sign up. Smartphone training for you and your caregiver during your case manager visits can be requested. 
 
Members may also qualify for enhanced benefits through the Affordable Connectivity Program (ACP) that provides additional minutes, data and/or hotspot access.
Visit SafeLink at <a data-ispdf="false" data-iscta="false" href="https://safelinkwireless.com" target="_blank">https://safelinkwireless.com</a> to apply.
Limitations may apply and are subject to change per FCC guidelines.

Behavioral health assessment/evaluation services

Behavioral health computerized cognitive behavioral therapy

Behavioral health day services/day treatment

Behavioral health home visits by a clinical social workers

Behavioral health individual and family therapy

Behavioral health intensive outpatient treatment

Behavioral health medical services (e.g., medication management, drug screening, etc.)

Unlimited: 
 
 <ul>
 <li>Drug screening</li>
 <li>Verbal interaction</li>
 <li>Medication management</li>
 </ul>

Behavioral health medication-assisted treatment services

Behavioral health psychosocial rehabilitation

Behavioral health substance abuse treatment or detoxification services (outpatient)

Behavioral health targeted case management

Behavioral health therapeutic behavioral on-site services

<ul>
 <li>CPAP machines and oxygen
 <ul>
 <li>Unlimited continuous air pressure device – CPAP/APAP; concentrator; portable gaseous oxygen system </li>
 <li>Prior authorization required </li>
 <li>Care manager approval required</li>
 </ul>
 </li>
 <li>Glucose pods
 <ul>
 <li>Unlimited, prior authorization required </li>
 </ul>
 </li>
 <li>Monitoring supplies for continuous glucose monitoring
 <ul>
 <li>Unlimited external ambulatory insulin delivery system, disposable; blood glucose test or reagent strips for home blood glucose monitor; sensor; transmitter external, for use with interstitial continuous glucose monitoring system; receiver (monitor) external, for use with interstitial continuous glucose monitoring system</li>
 <li>Prior authorization required</li>
 </ul>
 </li>
 </ul>
 
 Biometric equipment: 
 <ul>
 <li>Members under care management for congestive heart failure can receive 1 weight scale every three years</li>
 <li>Members under care management for hypertension or pre-eclampsia can receive 1 digital blood pressure cuff every three years
 <ul>
 <li>Care manager approval required</li>
 </ul>
 </li>
 </ul>

Access to a <a rel="noopener noreferrer" href="https://www.msamembers.net/launch/25e84060-069e-11ec-a41b-db0d02071772" target="_blank" class="adj-link-standalone-front-icon nc-link" data-ispdf="false" data-iscta="false">financial resource center</a>&nbsp;for: 

 

 
<ul>

 <li>Up to 6 life coaching sessions for money management/budgeting</li>

 <li>Access to financial vendor for personal financial coaching, investment education, credit counseling, tax consultation and a 25% discount on tax preparation</li>

 </ul>

 

 To get started, call 855-330-8053 and select option 3

<ul>
 <li>One hearing aid assessment, reassessment, fitting, checking, and evaluation every two years</li>
 </ul>
 
 Hearing aids and dispensing fees: 
 <ul>
 <li>Monaural In Ear hearing aid - 1 per ear every year</li>
 <li>Behind Ear Bicros hearing aid - 1 per ear every 2 years</li>
 <li>Behind Ear Binaural hearing aid - 1 per ear every 2 years</li>
 <li>Behind Ear Cros hearing aid - 1 per ear every 2 years</li>
 <li>Behind Ear hearing aid - 1 per ear every 2 years</li>
 <li>In Ear Binaural hearing aid - 1 per ear every 2 years</li>
 </ul>

The $1,500 fiscal year dollar limit for non-emergency outpatient services is waived

$500 per household, per lifetime maximum 
 
 Call Member Services at 800-477-6931 (TTY: 711), Monday – Friday, from 8 a.m. – 8 p.m., Eastern time for more information

Meals – Day Trip – Meal reimbursement/allowance

Reimbursement for $200 per day, up to $1,000 per year for trips greater than 100 miles 
 
 Care Manager approval required 
 
 Humana will reimburse member after member submits receipts 
 
 Call Member Services at 800-477-6931 (TTY: 711), Monday – Friday, from 8 a.m. – 8 p.m., Eastern time for more information

10 home-delivered meals per year. Care manager approval required. Call Member Services at 800-477-6931 (TTY: 711), Monday – Friday, from 8 a.m. – 8 p.m., Eastern time for more information.

Unlimited 
 <ul>
 <li>Individual nutrition therapy initial assessment and intervention, 15 minutes each</li>
 <li>Individual nutrition therapy re-assessment and intervention, 15 minutes each</li>
 <li>Individual nutrition therapy re-assessment and subsequent interventions for change in diagnosis, 15 minutes each</li>
 <li>Group nutrition therapy, 30 minutes each</li>
 <li>Group nutrition therapy re-assessment and subsequent interventions for change in diagnosis, 30 minutes each</li>
 </ul>
 
 Requires primary care provider referral

Unlimited per month for non-pregnant members

Unlimited visits for pain management 
 <ul>
 <li>Therapeutic Procedure, 15 minutes. Mobilization, manipulation, manual lymphatic drainage, manual</li>
 <li>Hot and cold pack therapy -Hydro Therapy</li>
 <li>Neuromuscular Therapy</li>
 <li>Therapeutic procedure, 1 or more areas, each 15 minutes massage, including effleurage, petrissage and/or tapotement (stroking, compression, percussion)
 </li>
 </ul>
 
 Referral required (but it does not need to be from your primary care provider)

One evaluation and re-evaluation per year, and up to seven therapy treatment units per week 
 
 No prior authorization needed for initial assessment 
 
 Prior authorization required for ongoing treatment

1 evaluation and re-evaluation per year, and up to seven therapy treatment units per week 
 
 No prior authorization needed for initial assessment 
 
 Prior authorization required for ongoing treatment

1 evaluation and re-evaluation per year, and 1 therapy treatment per day 
 
 No prior authorization needed for initial assessment 
 
 Prior authorization required for ongoing treatment

Therapy – Speech-language pathology services

<ul>
 <li>Once yearly: evaluation and re-evaluation</li>
 <li>Once yearly: Evaluation of oral and pharyngeal swallowing function</li>
 <li>Up to seven therapy treatment units per week</li>
 <li>One augmentative and alternative communication (AAC) initial evaluation and re-evaluation per year</li>
 <li>Up to 4 30-minute AAC fitting, adjustment, and training visits per year for 30 minutes each</li>
 </ul>
 
 No prior authorization needed for initial assessment 
 
 Prior authorization required for ongoing treatment

One eye exam per year and one of the following: 
 
 <ul>
 <li>One pair of frames* a year, or</li>
 <li>A six-month supply of contact lenses with a doctor’s prescription </li>
 </ul>
 
 *Member pays any cost that exceeds $75 for luxury frames

Access to a pediatric wellness program 


 


 <a href="/medicaid/florida-medicaid/medicaid-extras/go365.html" target="_self" class="adj-link-standalone-front-icon nc-link" data-ispdf="false" data-iscta="false">Learn more about Go365 for Humana Healthy Horizons</a>

$200 a year for up to 1,000 enrollees (children up to age 21) 
 
			Humana will reimburse member after member submits receipts 
			 
 Call Member Services at 800 477 6931 (TTY: 711), Monday – Friday, from 8 a.m. – 8 p.m., Eastern time for more information

Members in grades K-12 can access online tutoring services for 2 hours per week 


 


 <a rel="noopener noreferrer" href="https://apps.humana.com/marketing/documents.asp?file=4490642" target="_blank" class="adj-link-standalone-front-icon nc-link" data-ispdf="true" data-iscta="false">Learn more about this expanded benefit</a>

For all members, complex care management and care management for chronic conditions, including: 
 
 <ul>
 <li>Asthma</li>
 <li>Chronic Obstructive Pulmonary Disease (COPD)</li>
 <li>Heart failure</li>
 <li>Hypertension</li>
 </ul>
 
 Call Member Services at 800-477-6931 (TTY: 711), Monday – Friday, from 8 a.m. – 8 p.m., Eastern time for more information

For all members, access to specialty programs and services related to: 
 
 <ul>
 <li>Alzheimer’s Disease</li>
 <li>HIV/AIDS</li>
 <li>Pain management</li>
 <li>Palliative care</li>
 <li>Sickle cell disease</li>
 <li>Social work</li>
 </ul>

Download a copy of this chart

Check out the expanded benefits available to our members who have a long-term care plan

Check out your Member Handbook for more information about your covered services and extra benefits

Benefit/Service	Description
Pharmacy Over-The-Counter Allowance	Up to $25 per household per month purchase over-the-counter (OTC) drugs and supplies from the Centerwell Pharmacy. Unused amounts do not carry over to the next month. Visit our Pharmacy webpage for more information
Prenatal services	Rental of hospital-grade breast pump: 1 per year Prior authorization required Rental of regular breast pump: 1 every 2 years 14 prenatal visits (during low-risk pregnancy) 18 prenatal visits (during high-risk pregnancy) 3 postpartum visits within 90 days after delivery Learn more about our program for pregnant members and new moms
Smartphone Services	Through the Federal Lifeline Program, households may be eligible for 1 smartphone with monthly minutes, text and data. Members who are under 18 will need a parent or guardian to sign up. Smartphone training for you and your caregiver during your case manager visits can be requested. Members may also qualify for enhanced benefits through the Affordable Connectivity Program (ACP) that provides additional minutes, data and/or hotspot access. Visit SafeLink at https://safelinkwireless.com to apply. Limitations may apply and are subject to change per FCC guidelines.

Benefit/Service	Description
Go365 for Humana Healthy Horizons®	Access to a pediatric wellness program Learn more about Go365 for Humana Healthy Horizons
Tutoring	Members in grades K-12 can access online tutoring services for 2 hours per week Learn more about this expanded benefit