Care management services for Humana Healthy Horizons in Louisiana members

Members enrolled in a care management program get personalized help from:

• Registered nurses
• Licensed Mental Health Providers such as Clinical Social workers, professional Counselors, or Addiction Counselors
• Community Health Workers
• Transition Coordinators

Your care management team:

• Will help coordinate your healthcare
• Will help you find community resources you need
• May contact you if:
  • Your doctor asks us to call you
  • You ask us to call you (or ask us if you may qualify for care management services)
  • Our staff feels this service may be helpful to you or your family

Your care manager can:

• Answer questions about what your medicines do and how to take them
• Connect you to helpful resources in your community
• Coordinate your appointments and help arrange for transportation to and from your doctor
• Follow up with your doctors or specialists about your care
• Help you continue to receive the care you need if you switch health plans or doctors
• Help you set and reach your goals to better manage your ongoing health conditions
• Help you figure out when to get medical care from your primary care physician, an urgent care or retail center, or an emergency room (ER)

Learn more about when and where to get care depending on the care you need

Case Management services are optional. If you are interest in Case Management services or learning more about the services available, call Member Services at 1-800-448-3810 (TTY: 711), Monday – Friday, 7 a.m. – 7 p.m. to:

• Get information about the care management program

• Opt out of the care management program

• Self-refer into the care management program