Accessibility resources

For our members with disabilities or limited English proficiency, we provide the following communication services at no cost when interacting with Humana:

• American Sign Language interpreters (in person or via video)

• Linguistically trained interpreters for visually impaired customers

• Over-the-phone interpretation available in 200 languages

• Teletype (TTY) services

To request language assistance or communications in alternate formats, you can also call Member Services at the number on the back of your member ID card (TTY: 711). 

See the Humana Language Assistance Program 2022 for a detailed description of our policy and program.

Auxiliary aids and services, free of charge, are available to you.

Humana Inc. and its subsidiaries comply with Section 1557 by providing free auxiliary aids and services to people with disabilities when auxiliary aids and services are necessary to ensure an equal opportunity to participate. Services include qualified sign language interpreters, video remote interpretation, and written information in other formats. See our full Auxiliary Aids and Services Notice.

Your doctors, hospitals, and other healthcare providers must provide free language assistance or in-person sign language interpretation at your request. If you need communication assistance, please let the staff know. If the provider will not provide the services you need, please call the number on the back of your Humana member ID card (TTY: 711), or the Humana Concierge Service for Accessibility at 877-320-2233 to schedule a sign language interpreter (in-person or video). Hours of operation: 8 a.m. – 8 p.m., Eastern time.

Providers with questions about Humana's language assistance requirements can learn more in our Provider Education section, or by calling Humana at the phone number listed on the back of the member's Humana ID card, or you may call 877-320-2233 for assistance . Hours of operation: 8 a.m. – 8 p.m., Eastern time.

We are continuously improving our digital experiences to meet or exceed universal design best practices and web accessibility standards. We follow and support Section 508 of the US Rehabilitation Act and the Web Content Accessibility Guidelines (WCAG) 2.0 A/AA Guidelines from the W3C Web Accessibility Initiative.

To provide accessible web and mobile app experiences, we strive to:

• Make our content and navigation easy to see
• Make our content and navigation easy to interact with when using a mouse, keyboard, and/or touchscreen device
• Provide text and visual alternatives for sounds
• Provide text and audio alternatives for visuals
• Support the use of a computer without a monitor or display
• Support the use of assistive technologies to navigate and access content
• Support the use of native accessibility features on mobile devices and tablets

In addition, if you have trouble accessing our websites or mobile apps, a Humana Member Services representative can read the website to you.

If you find anything on our sites or apps difficult to use, please let us know. To request assistance or report a problem, please call Humana Member Services at the number on the back of your member ID card (TTY: 711), Hours of operation: 8 a.m. to 8 p.m., Eastern time.

Humana Inc. and its subsidiaries comply with applicable Federal civil rights laws and do not discriminate or exclude people because of their race, color, religion, gender, gender identity, sex, sexual orientation, age, disability, national origin, military status, veteran status, genetic information, ancestry, ethnicity, marital status, language, health status, or need for health services. See our full Non-Discrimination Notice.