Humana Healthy Horizons in Florida

Coverage overview

Your Humana Healthy Horizons in Florida plan includes medical, pharmacy, vision, behavioral health and hearing coverage. Some of our members may also be enrolled in our Long-Term Care plan or one of our specialty plans for additional coverage and benefits. We let you choose how to get care. In-person and telehealth options make it easy to keep yourself healthy.

Two adults with a young teen at a dinner table

Understanding your plan

Learn about the types of coverage that Humana Healthy Horizons in Florida members get. You can also find complete details about your coverage in your Member Handbook

Medical

We can help you achieve your best health. Learn about your medical coverage, how to find a doctor, and more.

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Vision

If you need vision coverage, look no further. Learn how your Medicaid vision coverage can help keep your eyes healthy.

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Hearing

Your hearing is important to us. Learn about your Medicaid hearing coverage and services that may help you.

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Pharmacy

Managing your medicine is important. Learn about what you will have to pay for your prescriptions and more. 

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Behavioral health

Your mind and body are connected. Learn how your Medicaid benefits can help you meet your mental health goals.

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Dental

Your Medicaid plan includes separate Dental coverage. Learn how to choose a plan, what Medicaid covers, and more.

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Long-term care

If you have long-term care coverage, learn what we cover. We want to help you live your best life.

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Specialty Plans

Members in our SMI and HIV/AIDS plans get additional benefits to help you stay healthy. 

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Where to get care

We know you can get sick or hurt without warning. Your doctor can see you when you’re sick and when you’re well. Use our Where to get care chart to help you pick the right place to get care for the care you need.

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Where to get care

Type of Care

How to use

Primary Care provider

For most issues, your primary care provider can:

  • Give you the help you need
  • See you when you’re well and when you’re sick

You will want to see your provider in-person if:

  • It’s your first visit
  • You need a physical exam
  • If a serious condition changes

Telehealth

Virtual visits are a great way to see your doctor without leaving your home. A virtual visit may be appropriate for:

  • Allergies
  • Bug bites
  • Cold sores
  • Cough or sore throat
  • Flu
  • Minor headaches
  • Nausea, vomiting, diarrhea
  • Pink eye
  • Sinus infection
  • Strep throat
  • And more!

Ask your doctor if they offer virtual visits.

If your doctor isn’t available, and you need to be seen right away, You can connect with providers 24/7 via virtual visits with MDLIVE®. It is easy:

  1. Go to MDLIVE
  2. Create an account

Connect with a doctor

Retail clinics and urgent care

Retail clinics and urgent care centers give quality care in many emergencies. These providers are:

  • Convenient: Most open early, close late, and have weekend hours
  • Quick: You don’t need an appointment, and it takes less time than an emergency room (ER).
  • Staffed by trained professionals.

Urgent care centers and retail clinics can help with many problems that are not life-threatening:

  • Animal bites
  • Broken bones
  • Cuts that require stitches
  • Earaches and sinus pain
  • High fevers and flu
  • Minor burns
  • Rashes and skin problems
  • Sports injuries

Emergency Room

Dial 911 or get to your nearest emergency room if you have a sudden, serious problem that:

  • Demands immediate attention
  • Is a threat to your life or limb

Some examples include:

  • Uncontrolled bleeding
  • Chest pain
  • Difficulty breathing
  • Stroke

If you go to the ER, please:

  • Call us at 800-611-1467 TTY: 711 after you are discharged
  • Tell your doctor about your ER visit

Need advice? Give us a call

  • Call the HumanaFirst® Nurse Advice Line 24 hours a day, seven days a week at 800-477-6931 (TTY:711) to speak to a registered nurse about what to do and where to go when you have a health concern.
  • Call our Customer Care team from 8 a.m. to 8 p.m., Eastern time, Monday through Friday at 800-477-6931 (TTY:711) for answers to other questions about your coverage.

Looking for help?

Contact Us

If you have questions, find the number you need to get help and support.

Get contact info

Find a doctor

Find a doctor, hospital, or pharmacy.

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Documents and forms

Find the documents and forms you need, including your member handbook.

Find documents and forms