Member support

Have questions? We’ve got answers. Need support? We’re here for you.

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Managing your plan

Are you a new member looking for information to get started? Maybe you want to find the latest news about Humana Healthy Horizons® in Florida? Or are you looking for a form? This is where you can find what you’re looking for. We can help you manage your health plan.

Enrollment

Learn about your open enrollment period, how to change your plan and answers to other enrollment questions.

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New member resources

Welcome to Humana Healthy Horizons in Florida! Start here to find the new member information you need.

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News and alerts

Look here to find the latest news and alerts on the issues that matter most to you.

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Disaster support

We partner with organizations and agencies in Florida to make sure our members have the resources they need when disaster strikes.

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Documents and forms

Find all the documents and forms you need, including your Member Handbook, provider directories and more.

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Grievances and appeals

If you are unhappy with any part of your healthcare plan, you can file a grievance. You can also appeal a claim or denied service.

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Measuring our performance

Let us know how we're doing. We want to make sure we are giving you the best care and services to manage your health. Learn about the tools we use to measure our performance, check out the results and take a survey to give us your feedback.

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If you move

If you move after becoming a Humana Healthy Horizons in Florida member, you may no longer live in the Humana Healthy Horizons service area. If you move, please update your address within 30 days.

There are four ways to update your address:

Call the Department of Children and Families (DCF) toll-free at 866-762-2237 (TTY:1800-955-8771), Monday – Friday, 8 a.m. – 5:30 p.m., Eastern time, OR

Sign in to MyACCESS and update your address in your ACCESS account, OR

Call the Social Security Administration toll-free at 800-772-1213 (TTY:1800-325-0778) Monday – Friday, 7 a.m. – 7 p.m., Eastern time, OR

Sign in to your Social Security account and update the address on file with Social Security.

Questions?

If you have questions, find the right phone number to get the help and support you need.

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Contact Us

If you have questions, find the number you need to get help and support.

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Find a doctor

Find a doctor, hospital, or pharmacy.

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Documents and forms

Find the documents and forms you need, including your member handbook.

Find documents and forms