Sometimes, you need help getting around. This is why Humana Healthy Horizons members have coverage for medical transportation. We want to make it easy for you to get to the care you need.
Transportation benefits
We’ll help you get a ride
We will help you get to your doctor visits and the pharmacy. It’s easy and free to plan and get a ride:
- You can get a ride to your doctor, the pharmacy, or a healthcare visit.
- You can get as many rides as you need.
- You can plan a one-time ride, or you also can plan rides for regular doctor visits or other appointments.
- Your ride type will be based on your needs. It may be:
- An independent or volunteer driver picking you up
- A ticket for public transit
- A taxi
How to plan a ride
- Contact ModivCare
Monday – Friday, 8 a.m. – 5 p.m., Central time. - Call at least 24 hours before your doctor’s visit.
- Where’s My Ride? Call:
866-779-0565 (TTY:711)
Long-Term care transportation
If you need a ride and you have a Long-Term Care Plan:
Call your Humana care coach to schedule a ride.
Looking for your ride? Call Where’s My Ride?: 866-779-0565 (TTY:711)
Emergency transportation
If you have a medical emergency, dial 911. Humana Healthy Horizons in Florida members are covered in case of emergent and urgent medical needs. You will receive an ambulance ride to the nearest emergency room.
Questions?
Have questions about your transportation benefits? Call Member Services: 800-477-6931 (TTY:711) Monday – Friday, 8 a.m. – 8 p.m., Eastern time.