Member Handbook
The Member Handbook is your guide to your healthcare plan. Please read your Member Handbook when you become a member, and then at least once at the start of each plan year.
Humana Healthy Horizons in Florida
Your Member Handbook
Your Member Handbook is your guide to your healthcare services. The Member Handbook is written in Spanish and English. It has information about:
- Benefits
- Coverage
- Criteria for medical necessity determinations
- Enrollment
- Medicaid eligibility
- Member ID Card
- Member responsibilities
- Member rights
- Member services
- Prescriptions
- Prior authorization
- Providers
If you need a copy of the Member Handbook in another language, please call Member Services at 800-477-6931 (TTY:711), Monday – Friday, 8 a.m. – 8 p.m., Eastern Time.